Information and Policy

Policy

All sales are final. Calling in to make a reservation or booking through our online reservation system constitutes a sale. Your card will be charged at the time of reservation, prior to your flight, or after your flight. There is a $50 cancellation fee for all reservations if we allow the cancellation of a reservation. Extreme circumstances will be taken into consideration. We also hold the right to charge full rate on a canceled reservation. Rescheduling within 72 hours of flight date is not permitted and doing so will result in cancellation of your ride with no refund. No-shows on the scheduled flight date will be charged full rate. If you need to reschedule outside of 72 hours of flight date we will work hard to make another flight date available for you. All rides are valid one year from purchase date. Your adherence to this policy is greatly appreciated.

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+1 (607) 222-7620

Safety is number one

We have thousands of hours of flight experience with a perfect safety record and we will do our best every flight to maintain that record.

Have a question or two about safety?
Contact us below and we’ll answer any questions promptly so you feel safe on your balloon ride.